(Last updated: March 27, 2020)
We at Next Games are very proud to have awesome players and an active social community – providing a great player experience is one of our topmost priorities.
To ensure a fun, safe, and fair playing environment for everyone, this Fair Play Policy outlines the behaviors and actions which we define as misconduct. The Policy is comprehensive but not exhaustive, meaning that we reserve the right to take action in respect of matters not listed here.
Any breaches of our terms will lead to an investigation, and may result in sanctions such as suspension, revocation of in-game resources, or a permanent ban without prior warning or notice.
You can help us to create a great gaming environment by keeping the following in mind:
Offensive or toxic behavior
Arguments or disagreements happen in all walks of life, we understand that, however abusive behaviour directed towards any other player or Next Games staff member will not be tolerated. Please note that this applies to the language used in your player, survivor, and guild names as well.
Offensive and toxic behavior includes, but is not limited to:
- General misconduct in chat
- Hate speech, racism, and other discriminatory language
- Threats or harassment
- Excessive swearing
If you encounter instances of such behavior, please report it to us by submitting a support ticket from the game, or by messaging us on our community platforms. Players submitting false reports may also be subject to the above-mentioned sanctions.
Cheating & exploiting
Using third-party software or manipulating your connection to our servers to gain unfair advantages or resources is considered to be a very serious offense.
Examples of cheating/exploits:
- Hacks, “mods”, or programs that alter game functionality
- Bots or any gameplay automation services/scripts
- Manipulating your connection to our servers for unfair benefits
- Refund abuse
- Using tools or techniques to alter or falsify your location (“spoofing”)
Account trading & sharing
Selling, buying, or sharing game accounts is not endorsed by Next Games. Such practices may expose your personal & private information, and place you at risk of financial fraud. We cannot guarantee the security of any account that has been passed from one player to another. Additionally, we reserve the right to impose sanctions on any account that has been transferred between players.
- Impersonating Next Games staff
- Phishing other players’ accounts
- Knowingly exploiting a bug
- Encouraging others to break the rules
- Misusing in-game chat for advertising, spamming, or scamming
- Asking for, or providing personal contact information
Reminder: Next Games staff will never ask you for your credit card information, passwords or any other private information that is not related to your game account.
Consequences of misconduct
For the majority of cases, the first offence will result in a warning, followed by a 7-day suspension, and repeated offences will result in a permanent ban. All cases are however evaluated on an individual basis by our staff, and for example, severe offences might result in an immediate, permanent ban.
How do I dispute a ban?
If you believe your account has been banned without good cause, please submit a in-game support message with the tag #xx_PenaltyAppeal (xx being the game in question; OW for Our World, NML for No Man’s Land) – we will undertake a thorough review of the issue, and contact you as soon as possible.
How do I report suspected violations of these rules?
Our games are meant to be fun, fair, and safe for everyone to play. If you witness behaviour which is in violation of our Fair Play policy, please report the incident to our support team with a clear description of what has happened – we will undertake a thorough review of the issue, and take the necessary actions.